Senior Business Analyst - Salesforce

Dupont Circle Solutions (DCS) is a team of specialists, united by our love of Salesforce. Our clients range from growing technology companies to nonprofits to venture funds. We are our clients champions, ready to roll up our sleeves and problem-solve to best support their businesses and make Salesforce work for them!

WHO WE ARE:

At DCS, our mission is to create sustained, meaningful outcomes for our clients. We accomplish this by hiring the best people, continuously training and empowering our team, and creating a culture of working hard for our clients while also having an environment focused on collaboration and fun. We are a woman-owned business and an equal-opportunity employer that welcomes everyone to the team. We strongly encourage people of color, LGBTQ+ and non-binary people, veterans, and individuals with disabilities to apply. We are a remote-centric workplace with an office in Virginia, and a collaborative team spread across North America.

Our Senior Salesforce Business Analyst will have prior consulting and Salesforce.com experience, ready to join a collaborative team. The ideal candidate has experience working on client engagements, managing client expectations, and defining a scope of work from use cases to test cases. We want someone who is excited about the industries we work with and enjoys solving challenging problems for our clients.

YOU ARE:

• Strategic and thoughtful; able to ideate multiple scenarios to solve client problems
• A strong verbal and written communicator
• Solution-focused problem solver
• Strong multitasker
• Team oriented
• Able to work well with project stakeholders and project team members
• A critical thinker who seeks to understand the underlying goals and needs of a client and values the client relationship

YOU DO:

• Play an active role in all phases of the project lifecycle (discovery/requirements, design, build, test, training, and deployment)
• Lead discovery and requirements sessions to identify customers business, functional, and technological needs utilizing your understanding of Salesforce. Work with clients and all stakeholders to build clear use cases and requirements
• Perform analysis and decomposition of complex business information, recommend leading practices, and present associated technical process components
• Perform fit-gap analysis between client requirements and systems functionality
• Work with customers to understand business objectives and challenges, and use them to shape, advise on, and champion system requirements through the project lifecycle
• Design and configure solutions and support the development team for solutions that require custom development
• Support other team members in their work (review solutions, help troubleshoot, etc)
• Perform data clean-up and complex loading functions using Data Loader and/or provide data best practice recommendations to team members and customers
• Work with a Project Manager to understand, fit within, and escalate risks about scope, budget and timeline expectations

YOU HAVE:

• Bachelors degree or equivalent experience in a technical field
• 8+ years of professional work experience, 5+ years in consulting
• 5+ years of Salesforce.com experience, Sales Cloud and Service Cloud experience preferred
• Experience with designing and building complex flows and other automations
• Experience with business process definition and writing user stories to capture Salesforce requirements
• Experience with data migrations and designing or building Salesforce integrations with 3rd party applications
• Ability to work both independently and within a team environment backed up by strong communication skills
• Well-organized, results-driven, and eager to handle difficult problems
• Excellent organizational, verbal, presentation/facilitation, and written communication skills
• Ability to work well with people including project stakeholders and project team members
• Self-motivated with a high degree of initiative and analytical and problem-solving skills

BENEFITS:

• Remote-first work environment, with the option for hybrid in the DC/MD/VA area
• Generous, flexible PTO, paid holidays, and floating DCS holidays
• Top-notch medical, dental, and vision - we pay the majority of the premium for yourself, and your dependents
• 401(k) match 100% on the dollar up to 6%, with no vesting period
• 16 weeks paid leave for parents who give birth to a child, 4 weeks for non-birthing parents
• Paid Salesforce certification exams
• Bonus programs: performance, hiring referrals, Salesforce certification bonuses
• Home office setup with new laptop, monitor, and all accessories needed
• Cool swag brands like Yeti, Patagonia, and Marine Layer.
• Leadership development program, peer groups
• Company-paid Mental health and well-being support program
• Zoom happy hours, virtual social events, and engaging activities
• Award-winning culture and supportive team environment to embrace our commitment that hard work is appreciated and is directly tied to outcomes.

CORE VALUES:

• People-First: We believe in creating an inclusive, kind, and supportive people-first environment that prioritizes our people and empowers them to reach their highest potential.
• Authentic: We are unapologetically authentic, acting with intention, transparency, integrity, and honesty in everything that we do.
• Curious: We lead with curiosity and the drive to continuously iterate and evolve, which is essential to our personal and professional growth.
• Deliberate: We provide purposeful, deliberate, and meaningful work that is pivotal to our client's success.